We have a 30-day return policy, which means you have 30 days from your order delivery date to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@pneumafashions.com. If your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@pneumafashions.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Once you have approved your artwork and processed your invoice payment (which is an acknowledgment that the invoice content is accurate) the final customized products are not returnable.  Personalized products, such as Names and Numbers added to jerseys or spirit wear are not returnable except in the instance that our production team is responsible for a misprint. An example of a misprint is when our production team does not print in accordance to the instructions provided by the customer. Customer request the name "JACKSON" but recieves "JACKSEN."

We will print the artwork that you provide to us as is. Please ensure that your artwork is error free prior to submission. We cannot free reprints for artwork errors that is acknowledged after production has started. 

If it is irrefutably established that Pneuma Fashions' error has caused your need to return customized products, you are eligible for product replacements and/or refund. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get your preferred replacement product is to return the item you originally purchased immediately. Once your return is accepted, you may make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.