We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Once you have approved your artwork and processed your invoice payment (which is an acknowledgment that the invoice content is accurate) the final customized products are not returnable. The only exception for returning customized items is in the rare instance that error is clearly and justly the fault of Pneuma Fashions' production process. If it is irrefutably established that Pneuma Fashions' error has caused your need to return customized products, you are eligible for product replacements and/or refund.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get your preferred replacement product is to return the item you originally purchased, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.